Frequently asked question
Do I need to be home during the cleaning?
Many of our clients prefer to provide access any day of our clients prefer to provide access and come home to a freshly cleaned space
Do you bring your own cleaning products?
Yes! Our teams come fully equipped with high-quality, eco-friendly, non-toxic, family-safe products. We’re happy to work with your preferences.
Can I request fragrance-free or essential oil products?
Our clean can be tailored to your scent preferences—whether you’re using essential oils or none at all!
How do I prepare for my cleaning appointment?
A quick tidy of personal items helps us get right to work. If you’d like us to organize as part of your visit, you can let us know.
What if I need to cancel or reschedule?
We request 48 hours’ notice to avoid a cancellation fee; use our scheduling link or respond to your confirmation email.
Do I get the same cleaner every time?
We do our best to keep your cleaner consistent! We’ll always inform you in advance if there’s a change to your trained Olive Clean professional.
Are you insured?
Yes, Olive Clean is fully insured and trained to protect both your home and our team